HSBC works hard year round to protect your personal information. We stay vigilant, identifying threats and investigating suspicious activity across all your accounts.
If we identify that your information has been compromised, we act promptly. We’ll contact you directly and take the necessary steps to help safeguard your banking information.
The best way to defend yourself against identity theft and fraudulent scams is to protect your personal information, safe guard your electronic access devices and know how to identify scams. Below are recommendations on simple actions you can take to help protect you, your family and your finances.
Chances are your computer/tablet and mobile device (devices) contains a goldmine of personal and financial information. Make sure you're taking the necessary precautions to protect them.
We offer a number of safeguards to protect your account information, including Voice ID, which allows you to access your accounts over the phone using your voice, and Touch/Face ID, which allows you to access your accounts through our mobile app using your fingerprint or face.
You can sign up for email and text alerts to help manage your card activity. Get an alert any time a transaction is made over a certain dollar amount, if you are approaching your credit limit, or if there is a name or address change on the account.
Our mobile platform provides the personalization, security and flexibility that enhances your banking experience while providing an extra layer of security to help protect your identity.
Protect your identity and enhance your safety and security by reviewing the recommendations below.
Cyber criminals are using more sophisticated methods to steal your information. They will use data available on the “dark web” typically received through data breaches, as well as attempt to have you provide them the data directly by taking advantage of your Internet behavior.
If you've followed our guidelines for securing your devices, you've already made it harder for someone to steal your identity. But all the safeguards in the world won't help you if you provide your personal information to Cyber Criminals.
Turn off the preview pane in your email program.
Tip: If HSBC sends email to your personal email address, it will always include a personal or account identifier. Any links included will be to an HSBC website information page, not directly to a page that requires login credentials or personal information.
Reminder: No one at HSBC will ever ask you for your password.
To open new accounts in your name, thieves don't have to look any further than your mailbox. Pre-approved credit offers and outgoing bills may be all anyone needs to steal your identity. More sophisticated methods involve skimming or copying your card at an ATM. To reduce your risk of fraud, put our safety tips into action.
When logging on, a pop-up window appears stating the service is not available and to try later. A misspelled domain name in the address line. Lotteries that charge a fee to collect your winnings. Requests to pick up or send cash to a person overseas and they offer to share the money. All of these tricks and more have been used to take someone's money or identity. To avoid being conned, learn the telltale signs below.
Beware of Phishing
So-called "phishing" emails appear to be from legitimate companies. Typically, they warn you of an urgent problem with your account and trick you into providing personal and/or financial information to the sender or clicking on a link that takes you to a phony website. In some cases they may even install ransomware on your device. Remember, no reputable company would request personal information via email. Other warning signs that an email/website is fraudulent are:
Ways to protect yourself from Phishing;
Be suspicious of the following:
Ways to Help Protect Yourself from Identify Theft and Fraudulent Scams:
We have your back
If you believe you’ve been the subject of identity theft or that your online banking credentials have been compromised, call HSBC Security Center at 800.528.0694 immediately. Representatives are available to assist you 24 hours a day, 7 days a week.