HSBC - United States
 
 

How We Protect You

Report Fraud Now!

Suspect fraudulent use of your HSBC account? Call the phone number on your statement.

Learn more about what to do if you're a victim of fraud >

Zero Liability Guarantee

You don't pay for unauthorized charges.

With HSBC, you won't be held liable for transactions you haven't authorized. We guarantee it.

$0 Liability, Online Guarantee

You're 100% covered for monetary losses resulting from any unauthorized account use or online account theft including:

  • HSBC Personal Internet Banking and free Bill Pay service — you will not be liable for unauthorized or fraudulent online bill payments or funds transfers resulting from online theft of your HSBC account numbers or Passwords
  • HSBC credit cards — your liability for unauthorized use is $0
  • HSBC Bank account — if you discover your online Password has been stolen and funds withdrawn from your account, your liability is $0
  • HSBC Premier customers — $0 fraud liability Identity fraud resolution services and expense reimbursement*. if you lose your Premier World MasterCard®, we'll cancel it immediately and you will receive a replacement credit card the next day, no matter where you may be. If you lose your cash or your cards, we'll immediately provide you with $1,000 U.S. in cash to meet your temporary needs.

    *Provided by MasterCard.

Step Up Your Security

Need help?

Contact us immediately at 1-800-975-HSBC (1-800-975-4722) if you receive suspicious email or suspect fraud.