Report Fraud
For HSBC customers
If you suspect a fraudulent transaction involving an HSBC account,
you should immediately call the phone number on your monthly account statement or on the back of your credit/debit card.
To help us help you, please have your account information available, including specific details concerning the suspected fraud.
For Non-HSBC customers
If you do NOT have an account with HSBC but suspect fraudulent activity involving HSBC, for example: a) you believe an HSBC account was opened in your name, b) you spot HSBC on your credit report but have not applied for credit with us, c) you've received a suspicious email or phone call purporting to be from HSBC, d) any other suspicious activity related to HSBC, please call the appropriate number below to report it.
| HSBC credit card: | 800-395-7555 |
| HSBC Bank USA savings or checking account or HSBC Bank USA debit card: | 800-528-0694 Opt 4 |
| HSBC Taxpayer Financial Services product: | 800-409-6531 |
| Any other type of HSBC account: | 800-659-4774 |
What to do if you're a victim of fraud
It's important to report fraud as soon as possible to limit unauthorized transactions and minimize the time it takes to correct your credit reports. You should also take the following steps:
Place a fraud alert on your credit report by calling one of the national credit bureaus below.
- Experian: 888-397-3742
- Equifax: 800-525-6285
- Trans Union: 800-680-7289
File a police report. This often makes dealing with recipients of your stolen checks or unauthorized purchases easier.
Close any accounts associated with fraudulent activity.
Report Fraud Now!
Suspicious Email?
If you receive a suspicious email claiming to be from HSBC or one of its businesses, please forward the email to usphishing@us.hsbc.com.
Identity Theft Assistance Center
For additional help in resolving fraud and restoring your financial identity, visit the Identity Theft Assistance Center.
Need help?
Contact us immediately at 1-800-975-HSBC (1-800-975-4722) if you receive suspicious email or suspect fraud.
