Customer Care

We share your commitment to customer satisfaction and high-quality service. Our goals are to create a total customized experience that is consistent with your brand and to provide one-contact resolution for every customer. Our continual investment in state-of-the-art operations and technology at the point of sale and throughout our customer call centers expedites transactions and resolutions.

"We've always taken great pride in offering exceptional value and personal customer service. HSBC Retail Services provides the people, processes and systems to enhance our stores' ability to serve our customers and build our business."  - Laura Kirsner, CFO, Helzberg Diamonds

Supporting Your Customers 24 Hours a Day

Our expertly trained customer care representatives service more than 1 million calls per month regarding all types of customer service inquiries. We leverage a national talent pool and offer site redundancy among our multiple service centers across the country. Our centers utilize customer value and skills-based routing to determine the best agent and the most appropriate location to respond to a customer's call. State-of-the-art voice and data call monitoring software also allows us to provide quality service.